Category: Medical Office Assistant


Office Assistant or Medical Office Assistant, What’s the Difference?

No matter what office you’re in, an Office Assistant will likely play a vital role in the day-to-day running of things. They play a crucial part in making sure that things go smoothly, with companies relying on them to be pillars in the office environment.

But what’s the difference between an Office Assistant and a Medical Office Assistant? These roles may overlap in many ways, but they can also be extremely different in the tasks each type of assistant will encounter during daily work. Our post will explore the differences and the qualifications needed to help you decide which Office Assistant role is right for you.

What Is An Office Assistant?

An Office Assistant is a professional who provides administrative and clerical support to an organization or an individual in an office setting. The role of an Office Assistant can vary depending on the size and type of the organization, but their primary responsibility is to ensure smooth and efficient office operations.

Some of the common tasks of an office assistant include:

  • Answering phone calls and emails
  • Scheduling appointments
  • Organizing files and documents
  • Ordering office supplies

This role often requires being able to adapt regularly to suit the needs of the office that day, week or month. Good communication, organization and administration skills are the backbone of any great Office Assistant.

Qualifications Needed To Be An Office Assistant

The qualifications needed to become an Office Assistant may vary depending on the organization and the specific job requirements. However, in general, most employers look for candidates who possess the following qualifications:


: While a high school diploma or GED is typically the minimum educational requirement for an Office Assistant position. Some employers may prefer candidates who have completed a Business Administration diploma program or an Office Assistant diploma program, such as the programs offered at Citi College, at their Ontario campuses.

Computer skills

: Proficiency in computer skills, including word processing, spreadsheets, and email, is essential for an Office Assistant. Knowledge of specific software, such as Microsoft Office or Google Suite, may also be required.

Communication skills

: Excellent verbal and written communication skills are necessary to effectively communicate with colleagues, clients, and vendor partners.

Organizational skills

: Office Assistants should have strong organizational skills to manage multiple tasks and priorities in a fast-paced office environment.

Customer service skills

: Often an Office Assistant position requires interacting with clients or customers, so candidates should have good customer service skills.

What Is A Medical Office Assistant?

A Medical Office Assistant is a professional who provides administrative and clinical support in a hospital, medical office or health clinic. The role of a Medical Office Assistant may vary depending on the size and type of the healthcare facility, but their primary responsibility is to manage the front desk and ensure the efficient flow of patients and paperwork.

Some of the common tasks of a Medical Office Assistant include:

  • Answering phone calls
  • Scheduling appointments
  • Greeting and registering patients
  • Maintaining patient records
  • Managing medical billing and coding

This role requires strong multitasking capabilities, the ability to work efficiently under pressure, and a natural inclination for prioritizing tasks in order to maximize efficiency. The successful candidate must be able to demonstrate their aptitude in these areas.

While many of the requirements and necessary skills needed to be a medical office assistant overlap with that of an office assistant, there are key differences. For example, a medical office assistant will need to have a detailed understanding of OHIP billing, as they will have to handle this on a regular basis.

Qualifications Needed To Be A Medical Office Assistant

The qualifications needed to be a Medical Office Assistant may vary depending on the employer and job requirements. However, in general, most employers look for candidates who possess the following qualifications:


: A high school diploma or equivalent is typically the minimum educational requirement for a Medical Office Assistant position. However, some employers may prefer candidates that possess a post-secondary education, such as Citi College’s Medical Office Assistant diploma program.

Computer skills

: Proficiency in computer skills, including electronic health records (EHR) and medical billing software, is essential for a Medical Office Assistant position.

Communication skills

: Strong communication and interpersonal skills are necessary for a medical office assistant to interact with patients, medical staff, and insurance companies.

Attention to detail

: Medical Office Assistants must be highly detail-oriented in order to accurately and efficiently maintain patient records, process insurance claims, and manage other administrative tasks.

Get The Qualifications You Need With Citi College

Both Office Assistants and Medical Office Assistants play a valuable role in their respective workplaces. While both positions involve administrative tasks such as answering phones, scheduling appointments, and managing office paperwork, the tasks performed by a Medical Office Assistant are more specialized and focused on healthcare-related tasks.

Understanding the differences between these two positions can help individuals decide which career path may be best suited for them and which private career college diploma program to register for.

Our campuses, both based in Ontario, offer an incredible education in unique fields, preparing you for the relevant career path ahead. Once you have decided what course is right for you, contact our Toronto campus or Mississauga campus and start your journey into one of these exciting careers.


Describing the Day of a Life of a Medical Office Assistant

Like any role in the medical sector, a medical office assistant is a vital job. Medical office assistants serve as the connection between patients, nurses, doctors, and other health care professionals. They are responsible for a range of administrative duties that keep the office environment running efficiently, ensuring a great experience for all involved.

A typical day is never ordinary. Whatever the business, healthcare settings would struggle without the valuable support of a capable assistant.

If you’re passionate about the medical field, organized and thrive in a fast-paced environment, this could be the career for you. In this post, we describe the day in the life of somebody in this unique role.

What Is a Medical Office Assistant?

A medical office assistant is responsible for managing the clerical tasks in a medical office. They help run the front and back of the office, providing support to physicians and other medical professionals to ensure quality patient care.

The work environment of office assistants differs between facilities. Tasks vary depending on job location, which can be clinics, hospitals, private practices, and other health centres.

Day-to-Day Responsibilities of a Medical Office Assistant

The job description includes a wide range of administrative tasks that allow you to participate in various support services. It’s also a social role that requires direct communication and interaction with people. A typical day in the office looks something like this:

  • Greeting patients
  • Collecting patients’ personal information
  • Updating patient records
  • Scheduling medical appointments
  • Answering phone calls and responding to emails
  • Managing communications between doctors and patients
  • Billing and validating payment methods
  • Transcribing medical documentation

Key Skills

Medical office assistants require some essential skills to succeed in this career path. You can learn many skills from a college program or specialist courses, while other skills could be apart of your personal attributes. If you’re interested in a position in this field, consider the following checklist for the necessary skills you need.

  • You possess a sound understanding of medical terminologies, such as those relating to diseases, disorders, and body systems
  • You’re computer savvy, with strong information technology skills to handle medical software
  • You possess strong organizational skills
  • You work well in a team environment
  • You have empathy for people and a commitment to delivering quality care
  • You possess excellent written and verbal communication skills

Training and Career Opportunities

As well as the skills listed above, holding the Medical Office Assistant Diploma is highly advantageous. Enrolling in a private career college program will give you the education and resources to enter the field confidently. Private career colleges offer courses that focus on mastering your practical and technical skills. Students are taught everything they need to know about working in a medical office. With hands-on experience and a certificate, graduates are sure to impress future employers.

Many graduates from private career colleges find diverse career opportunities. As well as finding work as medical office assistants, many people go into secretary and receptionist positions within the healthcare industry that require a similar skill set.

Want to learn more about qualifications and career opportunities? Contact our private career college in Mississauga or Toronto, and find success with a college course today.

Enroll In a Medical Office Assistant Program at Citi College Private Career College!

Are you interested in a career in medical office work? If so, Citi College can give you the knowledge and in-depth training to get there. We specialize in diploma programs that give you a direct route into the healthcare industry.

With the Medical Office Assistant Diploma program, you can develop the practical skills you need to graduate as an industry professional. We provide training in everything from medical office procedures and medical terminology to records management and scheduling appointments.

Take your course online or attend classes on campus at our private career college in Mississauga or our private career college in Toronto. Contact us to discuss diploma programs, admission requirements, tuition fees, graduation, satisfaction rates, and much more with our leading instructors. Make the leap to success and register today!


How To Become A Medical Office Assistant

Medical office assistants are essential to the smooth running of the Canadian healthcare system. Their role is to support doctors, nurses, and all other healthcare professionals with much-needed administrative support.

The role of a medical office assistant is an excellent career choice for organized individuals who thrive in fast-paced environments. If you’re considering becoming a medical office assistant and want to know more about the role, take a look below!

Reasons To Become A Medical Office Assistant

There are several reasons why people choose to become medical office assistants, including:

  • Thriving in a fast-paced environment
  • Being interested in the healthcare system
  • Being an organized individual
  • Healthcare is one of the most heavily funded sectors in Canada, and therefore, the job market continues to grow
  • It is an in-demand position

The Tasks And Duties Of A Medical Office Assistant

Your role as a medical office assistant will vary depending on the environment you work in, who you work for, and your position. There are a few different duties that most medical office assistants carry out, including:

  • Greeting and interacting with patients
  • Working with insurance and medical claims
  • Medical inventory management
  • Management of medical records
  • Medical transcription

What Skills And Qualifications Do I Need In Order To Become A Medical Office Assistant?

Skills that are useful for medical office assistants include being organized, having excellent written and oral communication skills, working well under pressure, and working well in a team.

You will also need to hold a Medical Office Assistant Diploma, which you can get at a private career college in Ontario. We offer a comprehensive, hands-on program here at Citi College that will prepare you for a role in the healthcare industry.

Check out the medical office assistant diploma page to find out more.

Where Would You See Medical Office Assistants Working?

Medical office assistants work in several settings within the healthcare sector, including:

  • Hospitals
  • Physician’s offices
  • Long-term care facilities
  • Surgical centers
  • Dental offices
  • Behavioural health services
  • College or university healthcare settings

What Is The Job Market For Medical Office Assistant Like?

In Canada, healthcare is one of the most heavily funded industries, meaning that roles in the industry are ever-growing. Medical office assistants are in-demand, and with the expansion of the sector and increased patient demand, positions are likely to increase.

How Much Can Medical Office Assistants Make?

As a medical office assistant, your salary will be determined by factors including where you work, your experience level, and your position. You’re likely to earn between $16–$29 per hour, and in Ontario, the average hourly wage for a medical office assistant is $22 an hour.

Interested In Our Medical Office Assistant Program? Call Citi College Now!

Are you considering becoming a medical office assistant and are looking for a private career college to get your diploma? Get in touch with Citi College today!

We’re a private career college in the GTA committed to hands-on, career-driven learning. We aim to produce industry-ready graduates with all the skills necessary for their desired careers. Contact us today to find out more about how we could help you.


What Is The Role Of A Medical Office Assistant?

The role of a medical office assistant is to provide the support services necessary for the day-to-day operation of a doctor’s office. They are expected to handle the administrative and secretarial roles needed to ensure patients receive high-quality services and care.

If you’re interested in a role as a medical office assistant (MOA), you may be considering a medical office assistant course to help prepare you for this position. Here at Citi College, we offer an MOA program to help get you job-ready.

Below, we’ve summarized everything you need to know about an MOA role and the program we offer.

Common Duties Of A Medical Office Assistant

A medical office assistant will have many duties to fulfill. As a provider of support services, these duties can vary widely from day to day, making this an exciting career to consider.

Duties of an MOA may include:

  • Greeting and interacting with patients
  • Collecting personal information from patients
  • Operating the phones and responding to emails sent to the doctor’s office
  • Scheduling medical appointments for patients
  • Validating patients’ payment methods
  • Communicating test results to patients when directed by medical staff
  • Updating patients’ health records
  • Using medical software to support all administrative tasks
  • Ensuring compliance with all health and safety procedures
  • Keeping up to date with medical and insurance legislature

Career Opportunities

Undertaking a medical office assistant diploma here at Citi College can lead to diverse career opportunities. You’ll learn skills including medical terminology, medical transcription, records management, scheduling and confirming appointments, billing procedures, patient care, pharmacology, and Canadian Standards.

All the skills you gain from our MOA course can help you find a career in the healthcare industry. Indeed, many of our graduates have gone on to employment, including medical office assistants, medical secretaries, receptionists, and supportive health services.

At Citi College, once you complete your qualification, we’re on hand to help you find your way to employment. Our career services are dedicated to getting you into the industry you’ve trained for. From resume-building to mock interviews, our team can help you get career-ready.

Average Wage For A Medical Office Assistant

A medical office assistant in Canada can earn anywhere from $18 per hour to $22 per hour. They will usually find employment with individual doctor’s offices as well as the Ministry of Health.

Looking For A Top-Rated Medical Office Assistant Program In Toronto? Contact Citi College?

Citi College is proud to offer a top-rated medical office assistant program in Toronto. Our 36-week diploma is focused on enhancing students’ interpersonal, communication, and organization skills to help them become job-ready for a role in a medical office.

Medical office assistants are in high demand in Canada, and all of our graduates are supported in finding employment in the industry of their choice upon completing their education.

To learn more about our MOA diploma, check out the course page! You may also contact us today if you have any further queries!


Are Medical Office Assistants in Demand?

In medical practice, medical office assistants perform day-to-day administrative tasks that support a smooth operation. In addition to working behind the desk, Medical Office Assistants sometimes interact directly with patients in the treatment room.

Administrative assistants in medical settings such as doctors’ offices, hospitals, and clinics perform a variety of secretarial and administrative duties.

In this article, you will learn what those duties usually entail, information on the demand of medical office assistants, and how to obtain a degree through Medical Office Assistant programs.

What Does A Medical Office Assistant Do?

A medical office assistant may find themselves performing many of the following tasks in a medical office or clinic setting:

  • Receiving and communicating messages from staff and patients regarding medical appointments
  • Preparation of spreadsheets, documents, and medical reports based on the use of electronic technology
  • Fill out forms and documents after interviewing patients
  • Complete all forms related to insurance and other claims
  • Create, maintain, and update confidential medical records
  • Creating draft agendas for meetings and preparing, recording, and disseminating minutes
  • Prepare financial statements and invoices
  • Establishing and maintaining various office administrative support procedures, such as tracking and filing documents, and providing monthly updates
  • Supply orders and inventory management
  • Establish and maintain office procedures and routines
  • Supervise and train employees in the use of current software and procedures.

Are Medical Office Assistants In Demand?

Over the past few years, the prospect of finding work in this occupation has been positive. Employment opportunities exceeded available workers. Medical administrative assistants (NOC 1243) will continue to have a fair employment outlook for the Toronto region beyond 2021.

This outlook is influenced by the following factors:

  • As employment declines, some positions will be lost.
  • Retirements will create several vacancies.
  • A limited number of unemployed workers have recent experience in this field.

Population growth, the need for health services, and recent investments in health care facilities in the economic region should create opportunities for this profession.
When considering your future, it’s wise to make the financial investment towards earning a medical assistant degree. In Canada, those with a medical office assistant degree can earn anywhere between $15.00-$32.00/per hour, depending on the region of work as well as experience.

Are You Looking For a Career as a Medical Office Assistant?

Providing Healthcare, Business, and Technology programs to the Mississauga and Toronto area since 1991, Citi College offers students hands-on experience in a classroom environment. A Medical Assistant Diploma program is available from Citi College, which provides practical, hands-on training for a career in the healthcare industry. Click here to find out more about our programs and how to enroll.